Question 1

What is Medi Tracker?

Accepted Answer

Medi Tracker is a comprehensive medical protocol management app designed for patients and healthcare professionals. It helps you track medications, monitor health progress, manage diet plans, and stay on top of treatment protocols — all in one secure, multilingual platform.

Question 2

Is Medi Tracker free to use?

Accepted Answer

Medi Tracker offers a 14-day free trial with full access to all features. After the trial, you can choose between a monthly plan at R150/month or an annual plan at R1,500/year (saving 17%). No credit card is required to start your trial.

Question 3

What languages does Medi Tracker support?

Accepted Answer

Medi Tracker supports 5 languages: English, Polish (Polski), Afrikaans, Zulu (isiZulu), and Xhosa (isiXhosa). The app automatically translates content including protocol names and medication details when you switch languages.

Question 4

Can my doctor or care coordinator see my progress?

Accepted Answer

Yes! Medi Tracker includes a Care Coordinator portal where your doctor, dietitian, or healthcare professional can monitor your protocols, medication adherence, and health progress in a read-only view. They can also communicate with you through in-app messaging.

Question 5

Does Medi Tracker work offline?

Accepted Answer

Yes, Medi Tracker is built as a Progressive Web App (PWA) with offline-first capabilities. You can log medications, check-ins, and view your protocols without an internet connection. Data syncs automatically when you're back online.

Question 6

Is my medical data secure?

Accepted Answer

Absolutely. Medi Tracker is fully compliant with POPIA (South Africa) and GDPR (European Union) data protection regulations. Your data is encrypted, securely stored, and never shared with third parties. You have full control over your data and can request deletion at any time.

Question 7

How do medication reminders work?

Accepted Answer

Medi Tracker sends medication reminders through multiple channels: browser push notifications, email, and WhatsApp. For time-critical protocols, you'll receive reminders 5 minutes before your scheduled dose and overdue alerts at 15 minutes. You can choose which notification channels you prefer.